Privacy Policy
This Privacy Policy describes how we collect, use, and protect your information when you use our AI search tool for natural medical solutions. We are committed to maintaining the highest standards of privacy and data protection.
Last updated: August 18, 2025
1. Information We Collect
We collect information to provide you with better search results and improve our services. The types of information we collect include:
Search Queries and Medical Information
Anonymous medical case information you provide for search purposes, including symptoms, conditions, and treatment histories. We do not collect or store any personally identifiable patient information.
Usage Data
Information about how you use our service, including search patterns, frequency of use, and feature interactions to improve our AI algorithms.
Technical Information
Device information, IP address, browser type, and operating system for security and performance optimization purposes.
2. How We Use Your Information
We use the collected information for the following purposes:
Service Provision: To provide accurate and relevant natural health solutions based on your search queries.
AI Improvement: To train and improve our AI algorithms for better search results and recommendations.
Security: To detect and prevent fraudulent or unauthorized access to our services.
Communication: To respond to your inquiries and provide customer support when requested.
3. Medical Information Privacy
We understand the sensitive nature of medical information and take special precautions:
No Patient Identification: We never collect or store personally identifiable patient information. All medical queries should be anonymized.
HIPAA Compliance: Our practices align with HIPAA privacy standards for handling medical information.
Data Minimization: We only collect medical information necessary to provide relevant search results.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
Service Providers: With trusted third-party service providers who assist in operating our platform, subject to strict confidentiality agreements.
Legal Requirements: When required by law, court order, or to protect our rights and safety.
Aggregated Data: Anonymous, aggregated data for research purposes to advance natural medicine knowledge.
5. Data Security
We implement comprehensive security measures to protect your information:
Encryption: All data is encrypted in transit and at rest using industry-standard encryption protocols.
Access Controls: Strict access controls ensure only authorized personnel can access data.
Regular Audits: We conduct regular security audits and vulnerability assessments.
Secure Infrastructure: Our servers are hosted in secure, certified data centers with 24/7 monitoring.
6. Your Rights and Choices
You have several rights regarding your information:
Access: Request access to the information we have about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your information, subject to legal and operational requirements.
Opt-out: Opt-out of certain data processing activities where applicable.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies: Required for basic website functionality and security.
Analytics Cookies: Help us understand how users interact with our service to improve performance.
Preference Cookies: Remember your settings and preferences for a personalized experience.
8. Data Retention
We retain information only as long as necessary for the purposes outlined in this policy:
Search Data: Anonymous search queries may be retained to improve AI algorithms and research.
Account Information: Retained while your account is active and for a reasonable period thereafter.
Legal Requirements: Some information may be retained longer to comply with legal obligations.
9. International Data Transfers
If you are located outside our primary jurisdiction, your information may be transferred to and processed in countries with different privacy laws. We ensure appropriate safeguards are in place:
Adequacy Decisions: Transfers to countries with adequate privacy protection as recognized by relevant authorities.
Standard Contractual Clauses: Use of approved standard contractual clauses for international transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
Email Notification: Sending an email to registered users about significant changes.
Website Notice: Posting a prominent notice on our website about policy updates.
Continued Use: Your continued use of our service after changes constitutes acceptance of the updated policy.
11. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Contact Details:
Email: privacy@yourdomain.com
Address: [Your Company Address]
Phone: [Your Contact Number]
Data Protection Officer: dpo@yourdomain.com
We are committed to addressing your privacy concerns promptly and will respond to your inquiries within 30 days of receipt.